- Return policy
All new, unused items can be returned within 15 days of the delivery date (except skincare, hair care, and cosmetic items) All items must be returned in new, unused condition with original box/packaging, including manufacturer tags, parts, and accessories. Please submit an RMA request for approval before returning your item. All returns require a Return Merchandise Authorization number (RMA#). No returns will be accepted without an RMA#. This policy is strictly enforced. All returns will be for a refund. Exchanges must be placed as a new order. A 15% restocking fee will apply for all non-defective merchandise. Shipping is nonrefundable for non-defective returns. Buyer is responsible for return shipping for non-defective returns. A return label will be provided if determined damaged/defective/mis-shipped. Additional details, photos, etc. may be requested.Orders are shipped via FedEx Smartpost/USPS. Sometimes tracking may be untraceable. If package is lost, stolen, or refused/undeliverable/returned to sender, a credit cannot be issued until the package is received back in our warehouse. If the package is not received, no credit will be issued.